Managing users

As a tenant admin, the Audience → Users page in Admin is your control panel for everyone who has access to your tenant. From here you can invite people, change their roles, deactivate accounts, and see who's been active.

The page has two tabs. Users lists everyone who has joined; Invitations lists everyone who hasn't yet. Both carry a count, and the Invite users button at the top works from either one.

Roles at a glance

• User. Can use the app: watch courses, chat with agents.
• Manager. Same as User, plus team admin tools.
• Admin. Full tenant management: users, content, media, billing.

Common tasks

• Invite users. Click Invite users, paste a list of emails, and pick the package everyone in the batch receives when they accept. See Managing invitations.
• Find someone. Search by name or email, or filter the list down to a single company.
• Change a role. Open a user, change their role from the dropdown.
• Deactivate a user. Use the menu on a user row to remove access without deleting their history.

AI credits

Open a user to grant or reclaim their AI credits one person at a time.

• Grant AI credits. Enter how many to grant and, if it's worth recording, a reason. The credits come out of your tenant's pool, so the balance on the Dashboard drops by the same amount.
• Reclaim AI credits. Pulls credits back off a user and returns them to the pool. Use it when someone leaves or a grant was a mistake.

Both show up in the credit activity ledger, reason included. To hand out credits automatically rather than one at a time, put an Add AI credits action on a package.